Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

Dundee Foodbank operates a telephone referral system

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies, such as Citizens Advice, housing support officers, children’s centres, health visitors, social work, welfare rights and some local charities (this is not an exhaustive list). If you feel that you are in need of support from Dundee Foodbank these are the steps that you should follow.

1. Arrange a visit to a referral agency

They will undertake a quick assessment of your situation and will then make a phonecall to Dundee Foodbank to arrange a parcel for you. We can cater for dietary requirements (e.g. vegetarian, gluten-free) so please make this clear to the referral agency before they make the phonecall. Furthermore, we sometimes have supplies of toiletries and pet food so please indicate to your referral agent if you would like any of these items.

Sometimes, individuals may not have full cooking facilities (with some people only having access to a kettle for example). We can cater for this and amend the food parcel accordingly. Again, all you need to to is make the referral agent aware prior to phoning Dundee Foodbank.

The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis.

2. Visit your local Foodbank

Once the phonecall has been made and the food parcel approved, all you need to do is visit your local Foodbank centre. You can find a list of our local centres and opening times here. We will liaise with your referral agency to try to ensure that your food parcel can be picked up at your closest foodbank.

You will be warmly welcomed at the Foodbank in a non-judgmental environment and offered a cup a tea or coffee and a chat. We will offer a compassionate ear and, where possible, signpost you to other agencies that can help you in providing more long-term support to your situation.

If you have any further questions please do not hesitate to contact us.

 

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